Policy Statement:

We aim to ensure complete satisfaction with your purchase. This Return Policy outlines the conditions and procedures for returning products purchased from our store. 

Returns for Damaged or Incorrect Products:

1. Damaged Products:

   – Immediate Action Required:* If a product arrives damaged, the customer must take immediate measures to document the damage by taking photos of the damaged product.

   – Notification: The customer must inform us of the damage immediately upon receipt of the product. If immediate notification is not possible, the customer has up to 14 days from the date of delivery to apply for a return.

   – Free Pickup: For products received damaged, we will arrange and personally pick up the product at no additional cost to the customer. We will coordinate with the customer to schedule a convenient pickup date.

   – Refund or Exchange: The customer may choose to either receive a full refund or exchange the damaged product for one of equal or higher value, in which case the customer will only be required to pay the difference.

2. Incorrect Products:

   – Notification: If we have sent the wrong product, the customer must inform us immediately.

   – Free Pickup: We will arrange and personally pick up the incorrect product at no additional cost to the customer. We will coordinate with the customer to schedule a convenient pickup date.

   – Refund or Exchange: The customer may choose to either receive a full refund or exchange the incorrect product for the correct one or another product of equal or higher value, in which case the customer will only be required to pay the difference.

Returns for Undamaged Products:

1. **Good Condition Returns:**

   – Notification: If the customer wishes to return a product that is in good condition, they may do so within 14 days from the date of delivery.

   – Pickup Fee: The customer can request a pickup by us, which will incur a fee of $2.99.

   – Refund or Exchange: The customer may choose to exchange the product for another product of the same value. No refunds will be provided for good condition returns.

General Conditions:

Proof of Purchase: A valid proof of purchase is required for all returns.

1. Condition of Returned Products: All returned products must be in their original condition, unused, and with all original packaging and tags attached, unless they are being returned due to damage or incorrect shipment.
2. Return Process: To initiate a return, the customer must contact our customer service team at [insert contact details] to obtain a Return Authorization Number (RAN) and further instructions.
3. Refund Processing: Refunds will be processed within [insert time frame, e.g., 7-10 business days] of receipt and inspection of the returned product and will be issued to the original method of payment.

Contact Information:

For any questions or concerns regarding our Return Policy, please contact our customer service team at [insert contact details].

By purchasing from our store, you agree to these terms and conditions.